1. Introduction

Welcome to Simplifybot ("the Platform"). By accessing or using our AI assistant platform for business messaging, including this website and the dashboard at app.simplifybot.co, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

2. Definitions

"Platform" refers to Simplifybot and its services.
"User" refers to any individual or entity using our Platform.
"AI" refers to artificial intelligence and machine learning technologies.
"Chatbot" or "assistant" refers to the automated messaging system powered by AI that you configure on the Platform.

3. Service description

Simplifybot provides a platform to create and manage AI assistants that answer your customers on business messaging channels. Our services include, but are not limited to:

Creating and managing AI chatbots that answer from your business information.
Connecting messaging channels — the official WhatsApp Business API and Telegram — and tools such as Calendly and Shopify.
Assigning conversations to the human agents on your team.
Analytics and reporting tools.
Customer support and technical assistance.

4. User responsibilities

As a user of Simplifybot, you agree to:

Provide accurate and complete information when creating an account.
Maintain the security of your account credentials.
Use the Platform in compliance with all applicable laws and regulations, and with the policies of the messaging channels you connect (such as WhatsApp Business and Telegram).
Not engage in any activity that could harm the Platform or its users.
Respect intellectual property rights and privacy laws, including obtaining any consent your customers must give before you process their data.

5. AI and data usage

Our Platform uses AI technologies to provide chatbot services. By using our services, you acknowledge that:

AI responses are generated based on available data and may not always be perfect.
We may collect and process data to improve our AI models and services, as described in our Privacy Policy.
You are responsible for the content and behavior of your chatbots.
We implement appropriate security measures to protect your data.

6. Intellectual property

All content, features and functionality of the Platform, including but not limited to text, graphics, logos and software, are the exclusive property of Simplifybot and are protected by international copyright, trademark and other intellectual property laws.

7. Limitation of liability

Simplifybot shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of or inability to use the Platform. Nothing in these terms limits the rights you have under consumer or data protection laws that cannot be waived, including, for users in Colombia, Law 1480 of 2011 (Consumer Statute) and Law 1581 of 2012.

8. Changes to these terms

We reserve the right to modify these terms at any time. We will notify users of any material changes through the Platform or via email. Continued use of the Platform after such changes constitutes acceptance of the new terms.

9. Contact information

For any questions regarding these Terms of Service, please contact us at support@simplifybot.co or through our contact page. These terms are also available in Spanish.