Your customers write on Telegram too
Many customers prefer Telegram for asking about prices, orders or appointments. If those messages land in a separate place, or only get answered during office hours, they're easy to miss. An AI Telegram chatbot replies in seconds at any hour and keeps every conversation organized.
With Simplifybot you don't need a separate tool for Telegram: the same assistant, trained with the same business information, answers on Telegram and on the WhatsApp Business API.
What your Telegram bot can do
Answer frequent questions
Prices, hours, availability and order status, answered instantly with the information you added.
Book appointments
Connect Calendly so customers book a time without leaving the chat.
Help with orders
Connected to Shopify, the bot answers about products, orders and shipping.
Buttons and lists
Interactive options help customers choose a service or a time with one tap.
Hand off to your team
When a case needs a person, the conversation goes to an agent with full context. See human handoff.
Example conversation
One assistant, one inbox for WhatsApp and Telegram
Telegram conversations arrive in the same inbox as WhatsApp. Your agents see every channel in one place, assign conversations and let the bot handle the rest. Analytics show what customers ask on each channel, so you know where to improve.
How to set up your Telegram bot
- 1
Connect Telegram
Link your Telegram bot to Simplifybot. We guide you through the process.
- 2
Add your business info
Hours, prices, services and FAQs. The assistant learns from that information.
- 3
Go live
The bot starts replying. Review conversations and fine-tune from the dashboard.
Telegram is included in every plan, alongside WhatsApp and all integrations. Plans start at $39 USD/month — see the pricing page.
Frequently asked questions
Can I use the same assistant on Telegram and WhatsApp?
Yes. The same assistant and business information work on both channels, and conversations arrive in one inbox.
Do I need to code my Telegram bot?
No. You connect your bot and configure answers from the dashboard. We guide you through the setup.
Can a person take over a Telegram conversation?
Yes. Conversations can be assigned to an agent on your team, with the full history.
Is Telegram included in my plan?
Yes. Every plan includes WhatsApp, Telegram and all integrations. See the pricing page for details.