Automation is great until a customer needs a person
A bot that never lets go is one of the fastest ways to lose a customer. Someone with a complaint, an urgent problem or a large order doesn't want another automatic reply; they want a person who understands what's going on. And they definitely don't want to explain everything again from the beginning.
Simplifybot is built around that moment. The AI assistant resolves prices, hours, availability and order status on its own, and hands the chat to a human agent when it makes sense. Your team only steps in where it adds value, and the customer gets a smooth transition instead of a dead end.
When the bot hands the conversation to your team
The customer asks for a person
If someone writes “I want to talk to someone”, the bot doesn't argue: it passes the chat to an agent.
Complaints and sensitive cases
Unhappy customers, refunds or delicate situations go to a person who can actually make decisions.
Urgent requests
A patient in pain or a delivery gone wrong needs a human fast. The bot hands it over instead of looping.
Big orders and sales opportunities
Group bookings, events or large purchases are worth a personal touch, so your team can close them.
Your agent gets the full context
When a conversation is assigned, the agent sees the complete history: what the customer asked, what the bot answered and what's still pending. Nobody has to ask “how can I help you?” again. The customer simply continues the same chat on WhatsApp, now with a person on the other side.
Example: from bot to agent
One inbox for the bot and your team
The bot and your human agents work from the same inbox. Invite your agents, assign them conversations and let the assistant handle the rest. The Basic plan includes 1 user, Business includes up to 5 users (agents) and Enterprise has unlimited users. Compare them on the pricing page.
- Works on the official WhatsApp Business API and on Telegram.
- Assign conversations to specific agents from the dashboard.
- Review conversations to see what customers ask and fine-tune the assistant.
How to set it up
- 1
Connect your channels
Link WhatsApp Business or Telegram. We guide you through the process.
- 2
Invite your agents
Add the people on your team who will take over conversations.
- 3
Go live
The bot answers the routine questions and your team handles the cases that need a person.
Frequently asked questions
When does the chatbot hand a conversation to a person?
When the customer asks for a person, or when the case calls for it — complaints, urgent requests or important sales.
Does the agent see what the customer already said?
Yes. The agent gets the full conversation history, so the customer doesn't have to repeat anything.
How many agents can I add?
Basic includes 1 user, Business up to 5 users (agents) and Enterprise unlimited users. See the pricing page.
Does the customer have to switch apps or chats?
No. The conversation continues in the same WhatsApp or Telegram chat; only the person answering changes.