Support questions grow faster than your team
Every campaign brings more sales — and more messages. “Where's my order?”, “Do you ship to my city?”, “Can I exchange this for a bigger size?”. Most of them are the same questions, over and over, and they keep arriving at night and on weekends. When nobody answers, shoppers abandon the purchase or open a complaint.
An AI assistant on WhatsApp answers those questions instantly with your store's real information, and passes the chat to a person when a case needs one. Your team stops copying tracking numbers and focuses on the conversations that actually need them.
What the chatbot handles for your online store
Order status
Customers share their order number and get an update in the same chat, thanks to the Shopify integration.
Product questions
Answers about products, availability, materials and sizes so shoppers buy with confidence.
Shipping and delivery
Explains coverage, delivery times and free-shipping thresholds you configure.
Exchanges and returns
Explains your exchange and return policy and collects the details your team needs to process it.
Handoff to your team
Damaged items, special requests or upset customers go to a person with the full history. See human handoff.
Example conversation
Connected to Shopify and your channels
Simplifybot runs on the official WhatsApp Business API and on Telegram. Connect Shopify so the bot can work with your products, orders and shipping, and add your policies and FAQs from the dashboard — no code. Interactive buttons and lists make it easy for customers to pick an option, and your agents share the same inbox when they need to step in.
How to get started
- 1
Connect WhatsApp and Shopify
Link your WhatsApp Business number and your Shopify store. We guide you through it.
- 2
Add your store's info
Shipping zones, delivery times, exchange policy, payment methods and your most common questions.
- 3
Go live
The bot starts replying. Review conversations and fine-tune from the dashboard.
Pricing
Growing stores usually start on Business to add agents to the inbox. See all details on the pricing page.
Basic
Business
Most popularEnterprise
Frequently asked questions
Does the chatbot work with Shopify?
Yes. Simplifybot integrates with Shopify so the bot can answer questions about products, orders and shipping. Learn more about the Shopify integration.
Can customers check their order status on WhatsApp?
Yes. The customer shares their order number and the bot replies in the same chat.
What if a customer needs a person?
The bot hands the conversation to someone on your team with the full history, so the customer doesn't have to repeat anything.
Do I need a developer to set it up?
No. You connect your channels and add your store's information from the dashboard, without code.