Why connect Shopify to WhatsApp
Your customers don't want to dig through emails or log into an account to find out where their package is. They open WhatsApp and ask. Without an integration, someone on your team has to look up each order in Shopify and type the answer by hand — one message at a time.
With the Shopify integration, Simplifybot works with your store's products, orders and shipping, so the bot can answer those questions instantly and leave your team the cases that truly need a person.
What the integration does
Products
Answers questions about your products, availability and sizes so shoppers can decide without waiting.
Order status
The customer shares their order number and gets an update on WhatsApp, without contacting your team.
Shipping
Explains coverage, delivery times and shipping costs based on the information you configure.
Exchanges and returns
Answers questions about your exchange and return policy and collects the details your team needs.
Example conversation
How to connect Shopify
- 1
Connect WhatsApp
Link your WhatsApp Business number through the official WhatsApp Business API. We guide you.
- 2
Connect your Shopify store
Enable the Shopify integration from the Simplifybot dashboard.
- 3
Add your policies and go live
Add shipping, exchange and payment information and the questions you get most. The bot starts replying.
Built for online stores
The integration is the core of our WhatsApp chatbot for e-commerce. It works alongside everything else in Simplifybot: interactive buttons and lists, analytics on what customers ask, and human handoff to a shared inbox when an order needs a person. It's included in every plan — see pricing.
For stores of every size
Whether you ship a few orders a week or hundreds a day, the bot answers the repetitive questions — up to 80% of them — so your team can focus on the orders that need attention. Start on Basic and move to Business when you add agents to the inbox.
Frequently asked questions
What can the bot answer with the Shopify integration?
Questions about products, orders and shipping, including order status, delivery times and your exchange and return policy.
Is the Shopify integration included in my plan?
Yes. All plans include all integrations. See the pricing page.
Can my team take over an order conversation?
Yes. The bot hands the conversation to an agent in the shared inbox with the full history.
Does it work on Telegram too?
Yes. Simplifybot works on WhatsApp and Telegram, and Instagram and Facebook are coming soon.